Privacy Policy

AutoBook (the "Company", "we", "us") provides businesses with an AI-based chatbot service, embedded in their websites, dedicated links and communication channels, used to answer customers and manage appointments. This policy describes what data is collected through the service, the purposes for which it is used, with whom it is shared, how long it is retained, and your rights. By using the chat you confirm that you have read this policy.

1. Who is responsible for the information

• With respect to information provided in a conversation with a particular business's chatbot, that business owns the information and is the party responsible for it (the "controller"), and the Company acts as a processor on the business's behalf, in accordance with its instructions and solely for the purpose of providing the service.
• With respect to information about business owners who contract with the Company (our clients), the Company is the party responsible for the information.

2. Information we collect

• The full content of chat conversations, including customer messages and chatbot replies, and the time of each conversation.
• Details provided to book, cancel or change an appointment: name, phone number, requested service and appointment time.
• Summaries and statistical data derived from conversations, such as the topic, the extent to which a full answer was provided, and the outcome of the conversation.
• Basic technical information (such as IP address and browser type), processed by our infrastructure providers for security and operation.
• For business owners: name, business name, phone, email address, the business details needed to operate the service, and a record of acceptance of the Terms of Use.

3. How we use information

• To answer customer inquiries based on the information provided by the business.
• To book, cancel and change appointments in the business's calendar, or to forward appointment requests to the business.
• To make conversation records, summaries and statistics available to the business with which the conversation took place, for handling inquiries, monitoring and improving its service.
• To operate, secure, support and improve the service.
• To comply with any applicable law.
• The Company does not sell personal information to third parties and does not use it for advertising.

4. Service providers and sharing

• To provide the service, the Company relies on third-party providers, including: Google (the Gemini AI model for generating replies and summaries, and Google Sheets, Google Calendar and Gmail for storing information, managing appointments and sending notifications to the business), Cloudflare (hosting and operation of the chatbot) and Meta (where the chatbot operates on WhatsApp or Instagram).
• These providers process information under their own terms and privacy policies and may process and store it outside your country.
• Information is shared with the business with which the conversation took place. Beyond that, information is not disclosed to third parties unless required by law or to protect the Company's rights.

5. Access to information

• Access to conversation records, summaries and statistics is limited to the business with which the conversation took place and to the Company, solely for operation, support, security and service improvement.
• A business may not access the information of another business.

6. Data retention

• Conversation content and summaries are retained for up to 12 months from the date of the conversation and are then deleted automatically. (The retention period may be changed only upon a prior written request by the business to the Company, subject to the Company's review and approval.)
• Appointment details and requests are kept as long as the business needs them to provide its service, and are deleted at the business's request or within 30 days after the engagement ends.
• Information about business owners is kept for the duration of the engagement and thereafter as required for accounting and legal compliance.

7. Your rights

• You may request to access, correct or delete information stored about you by contacting the business you chatted with, or the Company at autobookai.team@gmail.com.
• Requests will be handled within a reasonable time and no later than 30 days from receipt, subject to applicable law.

8. Security

The Company takes reasonable and customary measures to protect information against unauthorized access, use or disclosure. However, no online system is completely secure, and the Company cannot guarantee absolute security.

9. Sensitive information

We recommend not sharing medical, financial or other sensitive information in the chat beyond what is needed to book an appointment. The chatbot does not provide medical, legal or other professional advice.

10. Children

The service is not intended for children under 16, and the Company does not knowingly collect information about them.

11. Changes to this policy

The Company may update this policy from time to time. The binding version is the current version published on this page, together with the date of the last update.

12. Contact

For any privacy question or request: autobookai.team@gmail.com